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Assertive Communication at Work

Learn to communicate better at work and manage conflicts with the team or customers in a professional way to get the best results.

Course Overview

Assertive communication is a tool that lowers stress levels and fosters open and respectful workplace communication while allowing employees to navigate through conflict objectively.

This course is here to guide you in communicating better at work when managing conflicts, be it internally with the team, or externally, with clients and various stakeholders.

Learning Outcomes

  1. Understand professional courage in taking action when conflicts appear.
  2. Identify the components of assertive communication.
  3. Make cooperation the goal of any argument.
  4. Learn how to use language to your advantage in managing conflicts.

Who can benefit from this course?

Executives, administration staff, sales team, and team leaders who often communicate internally and externally, verbally or in writing, and deliver presentations.

Course Details

Course Price

RM350 / person

Class Size

10 - 25 people

Course Duration

2 hrs

Delivery Method

In-Person Training

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